Cookies & Data Processing Clause

Last Updated: 20/02/2026

1. Cookies

DirectCalls uses cookies to:

Analyse website traffic

Improve user experience

Enable essential website functionality

Users may disable cookies via browser settings.

2. Data Processing Addendum (DPA)

This section applies where DirectCalls processes personal data on behalf of a Client.

Roles

Client = Data Controller

DirectCalls Ltd = Data Processor

Scope of Processing

Data may include:

Names

Telephone numbers

Email addresses

Message content

Booking details

Purpose: Automation, CRM storage, SMS communication, and workflow management.

Processor Obligations

DirectCalls shall:

Process data only on documented instructions

Maintain appropriate technical and organisational security measures

Ensure staff confidentiality

Assist with data subject rights requests

Notify Client of data breaches without undue delay

Delete or return data upon termination (subject to legal retention requirements)

Sub-processors

DirectCalls may engage third-party providers (e.g., SMS gateways, CRM infrastructure providers).

DirectCalls ensures sub-processors are contractually bound to equivalent data protection obligations.

Security

Appropriate safeguards are implemented including:

Secure hosting

Encrypted data transmission

Access controls

Termination of Processing

Upon termination of Services, personal data will be deleted or returned unless retention is required by law.